Privacy Policy
Your privacy matters to us. This policy explains how TravelTech handles your personal data with transparency and care.
Introduction
TravelTech (“we,” “our,” “us”) is committed to protecting the privacy and personal data of every individual who uses our website, mobile platforms, or travel services. This Privacy Policy describes how we collect, store, use, and share your information when you interact with TravelTech.
This Policy is published in compliance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000 of India.
By visiting our website at www.travelltech.com, creating an account, making a booking, or using any of our services, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.
Information We Collect
We collect several categories of information depending on how you interact with us:
APersonal Information
Provided directly by you during registration, booking, or inquiry:
BPayment Information
When you make a payment, our payment gateway partners collect transaction data. TravelTech does not directly store your full card number, CVV, or UPI PIN. We retain:
CDevice & Usage Data
Automatically collected when you visit our website or app:
DCommunications Data
When you contact us via email, WhatsApp, phone, or chat — we may retain records of those communications, including your name, contact details, and the content of messages, to assist with your query and improve our services.
How We Use Your Information
TravelTech uses your personal data solely for legitimate business purposes. We do not use your data for purposes beyond what is described here without obtaining fresh consent. Specifically, we use your information to:
Process Bookings
To confirm, manage, and deliver travel services you've booked with us
Payment Processing
To securely process and verify transactions and issue GST invoices
Customer Support
To respond to queries, resolve disputes, and manage escalations
Trip Coordination
To communicate itinerary details, updates, and emergency information
Service Improvement
To analyse usage patterns and enhance our website and offerings
Legal Compliance
To meet regulatory obligations under Indian law and government directives
Marketing (with consent)
To send newsletters, offers, or trip recommendations if you have opted in
Safety & Security
To detect, prevent, and investigate fraudulent or unlawful activity
Data Sharing
TravelTech does not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
Service Vendors & Trip Partners
Hotels, homestays, transport operators, trek guides, and activity providers who need your information to deliver the booked services. These parties are contractually bound to handle your data responsibly.
Payment Gateways
Authorised payment processors (such as Razorpay, PayU, CCAvenue, or similar) who handle transactions. They operate under their own PCI-DSS-compliant privacy frameworks.
Technology Partners
Cloud hosting providers, CRM platforms, email service providers, and analytics tools that help us operate our platform — all bound by data processing agreements.
Legal & Regulatory Authorities
Government agencies, law enforcement, or courts where we are legally required to disclose information under Indian law.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the new entity. You will be notified of such changes.
Data Protection & Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include:
⚠️ While we take all reasonable precautions, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security of your data and encourage you to use strong, unique passwords and keep your login credentials confidential.
Your Rights
As a user and data subject, you have the following rights with respect to your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal information.
Right to Deletion
Request erasure of your personal data, subject to legal retention requirements.
Right to Withdraw Consent
Withdraw consent to marketing communications at any time via unsubscribe links or by contacting us.
Right to Data Portability
Request a machine-readable copy of your data to transfer to another service provider.
Right to Object
Object to the use of your data for profiling or marketing purposes.
To exercise any of these rights, write to us at privacy@traveltech.in. We will respond within 30 days of receiving your request.
Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law:
| Data Type | Retention Period |
|---|---|
| Booking & transaction records | 7 years (as per Indian accounting and tax laws) |
| User account data | Until account deletion + 90 days |
| Customer support communications | 3 years from last interaction |
| Marketing consent records | Until opt-out + 1 year |
| Device/session analytics | Up to 24 months |
After the retention period, data is securely deleted or anonymised in accordance with industry best practices.
Policy Updates
TravelTech may update this Privacy Policy periodically to reflect changes in our data practices, technology, legal requirements, or business operations. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page
- Post a prominent notice on our website homepage
- Send registered users an email notification for significant changes
We encourage you to review this Policy periodically. Continued use of our services following any updates constitutes acceptance of the revised Policy.
Contact Information
For questions, clarifications, or concerns regarding these Terms & Conditions, please reach us at:
team@travelltech.com
Phone
+91-7566788886
Address
TravelTech India Pvt. Ltd. 187, Swastik Nagar Ujjain Road, Dewas — 455001 Madhya Pradesh, India
Business Hours
Mon–Sat, 9:00 AM – 7:00 PM IST